PC Repairs Wiral - Computer/PC Maintenance and Repair - Website Design - E-Commerce - Wirral

Q. I think my computer has a virus - can you help?
A. To avoid any further infection, stop what you're doing, disconnect your PC from the Internet (if applicable) and contact Rom and Ram. We will arrange to visit you and scan your PC for any viruses or malicious software. The offending items will be removed and we will configure your system to prevent any further invasion. Order

Q. Can you provide a complete system backup?
A. Yes, we can provide a complete system backup on to the latest removable media. Order

Q. What kind of turnaround time can I expect on my computer?
A. Rom and Ram will visit you at your home and in the majority of instances we will have the problem resolved before leaving. If we need to take your system away for off-site work, we will ensure that your system is normally returned within 24 hours. If we are servicing multiple systems this may take a little longer. Order

Q. Can you help to setup my new computer?
A. Yes, if you have just bought a new computer, we can come to your home, set it up for you, and provide hands-on instructions. Order

Q. Are there any hidden charges or small print for your services?
A. Absolutely not! The fee that we quote to you before any work is commenced, is the total fee that you pay for the service (excluding any hardware or software that may be required). Order

Q. How do I book an appointment with you?
A. Simply click on the "Book an Appointment" button at the top of this page. You will then be presented with a calendar detailing the days and times that we are available to visit you. Now select the date and time that is most suitable for you, and also the details of the service you require. Once you have selected your preferred date, time and service required, you can then enter your login details here if you have used our service before. If you are a new customer, just click the "Confirm Appointment" button. You can then choose a login password and enter your details on the next page that appears. By setting up a login password, this will save you from entering all your details the next time you visit, as the booking form fields will be pre-filled with the details you have previously supplied. After entering all required information, simply click on the "submit" button and your done! You will then receive an E-mail with confirmation of your appointment / collection. If you are using our Laptop Repair Service, please contact us here for a quote of the service price including parts, before you book an appointment. Order

Q. Can I speak to a representative instead of booking online?
A. Of course! Simply call us on 0774 696 7935 / 0151 605 1239 , 9am to 5pm, Monday to Saturday and we will be happy to discuss your needs. Order

Q. Will my PC be serviced by a qualified person?
A. Certainly! The PC Technician that will perform any work for you will be qualified to at least CompTIA A+ Certification or will be a Microsoft Certified Professional and hold at least the Microsoft Certified Desktop Support Technician certification, with a minimum of 5 years hands-on experience. This ensures that the PC Technician has a broad base of knowledge and competency in hardware and operating system technologies.
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Q. What are the processes involved in creating a new website?
A. Your website can usually be online within 1 month and is a relatively straighforward process. The following information details the steps involved in creating your website with Rom and Ram : Step 1 Domain Name One of the first and most important considerations is choosing a domain name for your website. We can help you choose this and check it`s availability. The domain name can be anything you like (subject to availability) such as www.myname.co.uk. This is the address that visitors will enter into their web browser in order to arrive at your website. We will then register your domain name. Rom and Ram web design packages include 1 year domain registration. Once registered, the domain name will become your own and this can be used to point to your website on the Internet Step 2 Website Content You`ll need to a have clear idea of what you would like to achieve with your website. Is your site about a business or product that you wish to sell?, or is it a personal website about yourself?. Depending on the type of site you want, you will need to decide what information you would like to include. We can work closely with you to suggest ideas and content for your website. Step 3 Website Mood & Design What type of image or mood would you like to convey to your visitors? What sort of colour scheme and fonts would you like? Will your site require e-commerce features such as a shopping cart or any other extras?. There are lots of possibilities. Rom and Ram will work closely with you to determine your preferences and needs. From the information you supply we will propose several draft designs for your approval. Your new website will be unique, and custom designed to meet your requirements. Rom and Ram can also create custom graphics and content for your site if required. After we have agreed on a final design, work can then commence on the creation of your website. This will usually occur within 7 days from our initial consultation. Step 4 Your Files / Content If you have any of your own content, such as photographs or business logos / images or text that you want to be included on your web pages, they should be sent to Rom and Ram at this point. You can send your documents / files to Rom and Ram in several ways. Either by e-mail attachment, FTP or by post, whatever method suits you best. If you are sending written content via FTP or E-mail they should be submitted as a text file (such as "filename.txt") or as a Word Document (such as "filename.doc"). Image files can be sent in most popular formats such as .jpg, .gif, .bmp, .jpeg, .pdf and .png. Step 5 Web Hosting In order for your website to be seen by everyone on the Internet, it needs to be hosted on a Web Server. Rom and Ram can offer you a competitive and affordable Web Hosting account which can be customized to your individual needs. Our web design packages include 1 year of hosting. At this point Ram and Ram will test your website on it`s own servers (or one of your choice) to check that everything is working as it should. Step 6 Approving the final website Once your website is completed, usually within 1 month of initial consultation, Rom and Ram will seek your approval. At this stage, if there are any changes you wish to make, we can do this for you. Finally, if everything is to your satisfaction, the website will be uploaded to your Web Hosting account. Your website will then be "online" and able to be viewed by everyone.

Q. I have an existing website that needs an update. Can you supply this service?
A. Yes, we can update your site with new content or amend your sites existing content. We can also redesign your site and / or add new pages to your site. Order

Q. Can you tell me how long it will take to design and publish my website?
A. Normally a website can be online within 1 month but it can take a little longer depending on the following factors : Design complexities Graphic work to be done Amount of website pages required Your own preferences Any extra features you require If you need your website quickly, please tell us your desired time scale and we will do our best to create your site in this time. We are very flexible and can usually meet your requirements. Order

Q. Can you explain what a URL is?
A. URL is an abbreviation of Uniform Resource Locator, which is the global address of documents and other resources on the World Wide Web. URL`s usually begin with http:// or if the site is secure it would start with https:// (such as this site). It would then be followed by www. (world wide web) and then end with the domin name. So the URL for this site is https://www.romandram.co.uk Order

Q. Can you explain what FTP is?
A. FTP is an abbreviation of File Transfer Protocol. FTP is a standard Internet protocol and is the simplest way to exchange files between computers on the Internet. It is commonly used to transfer Web page files from their creator to the computer that acts as their server on the Internet. It can also be used to download files to your computer from other servers. Order

Q. Can you explain what a server is?
A. All websites are stored on a server. It is usually a high specification computer which is constantly connected to the Internet. When you surf the internet and visit a website, your computer downloads the web pages from the server that the site resides on. Order

Q. How much does it cost to create a website?
A. Most budgets can be catered for, starting from £150.00. If you're looking for a new website, maintenance, or a brand new design for your existing site, Rom and Ram will work closely with you to determine your needs. Order

Q. What content should I put on my website?
A. This is only limited by your imagination. Usually, a website will have a homepage, which is the first page that appears when visitors go to your website, information about yourself, your business or organisation. If you are short on ideas, we can always provide you with suggestions for content if needed. Order

Q. Do I get an e-mail address with my website?
A. When you open a web hosting account and obtain a domain name you will be able use your domain name to receive e-mails. An example of this would be "name@yoursite.com". Your e-mail can be accessed by regular e-mail programs such as Outlook or Eudora and via the web. Order

Q. Can you tell me what a domain name is?
A. A domain name is an address on the worldwide web, like our address, romandram.co.uk. Your domain name can be a business or personal name, or whatever you want (subject to availability). Domain names can end in .co.uk like this website, or many other extensions such as .com, .me.uk, .org and .gov.
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Downloads

Q. Can you tell me how to download software?
A. Firstly, it is a good idea to make a new folder on your computer to store your downloaded files in. To make a new folder, just click the right button of your mouse on a blank part of the desktop, an options box will appear. Now point the mouse cursor on "New" and a further options box will appear. Now select "Folder" and a new folder will be created. You now need to enter the name you would like for your new folder. Now you need to choose the piece of software you wish to download. Simply click on the software name and assuming you are using Microsoft Internet Explorer 6+, a download box will appear. Click "save", take note of the filename and specify where you would like the file to be stored on your computer, or choose the new folder that you made above. Then click "save" again. You should now see a download progress box which will display the progress of your download. Once your download is complete you will have the option to run the downloaded file or open the folder that the file is saved in. If you select "run" this will start the installation of the downloaded file. Order

Q. Can you explain what Freeware is?
A. The software titles available on this web site are licensed as Freeware. That means they are completely free to use and keep. Order

Q. Can you explain what "corrupt file" means?
A. If you receive the error message "corrupt file" it usually means that the file you downloaded is broken and probably will not work. This can sometimes mean that there has been an interruption of your internet condition during the download process. If this does happen try to download the file again, in most instances this will resolve the problem. Order

Q. How do I remove the software from my computer?
A. To remove a program from your computer, you need to use the Windows Add/Remove utility. Assuming you are using Windows XP, you need to access this by firstly clicking on the "Start Menu", then selecting "Control Panel". Once in the Control Panel double click on "Add or Remove Programs" (see picture below). You will now see a list of programs that are currently installed on your computer. Choose the title of the program you wish to remove. Select it and remove the program. Order

Q. Can you provide technical support for the software listed?
A. Rom and Ram are unable to offer technical support for any of the software available on this web site. Support for the software is usually supplied by the author that created the software. Most software will come with a "Read Me" or "Help File" contained within the program, which may provide details of the author or support offered.

Q. Can you always connect to my PC after i have used your Remote Support Service?

A. No!. You actually connect to us as the service works entirely in reverse. When you run the Remote Connection software, this connects your PC with a Rom and Ram Technician. When the Remote Support support session is complete, the connection is removed from your computer automatically. We can then only reconnect to your PC if you run the Remote Connection software again. You are completely in control of when a connection is made.

A. Yes. Our Remote Support services are available to both residential and business customers. In the majority of case we are also able to connect to your PC system even if you are behind a corporate firewall.

A. During a Remote Support Session, all communication is encrypted using integrated 256 bit key encryption. All sessions are initiated by and completely under your control and you can stop the session at any time. No software is installed permanently on your machine - the software is only temporarily downloaded to enable us to access your machine, and is then removed automatically after the seesion has ended. Rom and Ram cannot access your machine without you initiating the connection first.

A. Our Remote Support software is web based, and is available anywhere on demand. The file is a small download, and you will be connected to a Rom and Ram Technician within 30 seconds of an accepted session request. You don't need to have special permissions on your PC to run the software and it is compatible with most firewalls and routers.

A. he remote service is vailable to PC users, running an English Language version of Windows 98, ME, XP, Server 2003 or Vista, a high speed internet connection (broadband, cable etc.) and access to an e-mail account.

A. Yes. There are certain issues that the Remote Support service is unable to fix, these are :

Network / Internet connection problems - the Remote Support service relies on a working internet connection, this type of problem cannot be resolved using the Remote service.

Hardware problems - hardware problems that cause the PC not to startup or affect its internet connection. Although, we may be able to diagnose and advise you on any hardware related problems.

A. No! Rom and Ram use direct, secure, point-to-point communications which are intitiated by your PC which connect directly to our support technician's computer. It runs entirely on your own Windows based PC and there are no 3rd party services involved.

Q. I have a connection through a router firewall or wifi hotspot, can i still use your Remote Service?

A. Yes! The connection is handled on your machine as a temporary service, so will work fine behind a NAT Router, Firewall, Cable/DSL Broadband Gateway, WiFi or Bluetooth connections.

A. Print logos are required to have a much higher resolution to create, and need to be saved in certain print formats such as TIFF, EPS and PDF. This is so the logo can be opened up and printed without having the original software program the logo was created in. Print logos can have a very large file size, and are best sent to you on a form of removable media, such as CD-ROM. Web logos require a much smaller resolution and can be sent via email because of the small file size.

A. Yes, Rom and Ram recommend that you consider the following points : Do you want your logo to stand out against your competitors? What do you want the logo to represent? (do you want the logo to represent quality, fun, elegance etc.) What colors should your logo be in? Does your logo require a certain typeface? Will your design require text / image or both? Rom and Ram can help you every step of the way to ensure that your design is exactly what you require.

A. Certainly!

Q. I have an idea for my logo, can you incorporate it into the design?

A. Yes. If you have any idea that may help our designers to create a logo to your satisfaction, this can be provided to us on during our initial consultation.

Q. What are Rom and Ram`s fees for Logo Design?

A. Our design fees are as follows :
1 Colour Logo - £49.99
2 Colour Logo - £75.99
3+ Colour Logo - £99.99
There no hidden costs - the fee above is the fee that you pay.

Q. What if I don't like any of the initial 2 logo designs?

A. We will design a further 2 logos. Usually a client approves of at least two of the logo design samples we provide.

A. After booking our service, we will contact you to establish the look and feel of the logo design you are trying to project. After this consultation, we will then provide you with two logo design samples within five business days. The logo samples will normally be sent via e-mail. We will then ask you to make your selection from the 2 designs. We aim to keep our customers satisfied and we will make changes/revisions until you agree to the logo design. The final logo design will then be e-mailed to you within 48 hours and also provided on CD if required. They will provide in several file formats and sizes.

A. Logos designed for web use are normally delivered in GIF or JPEG format. Special formats can also be created at your request, but we recommend GIF or JPEG for general use. Logo designs for other uses, other than websites and print, can be created in GIF, JPEG, PICT, PNG, Windows Bitmap, and many more formats. Logos designed for print uses are delivered in PDF, EPS or TIFF format.

A. The copyright of any final logo design created by Rom and Ram is transferred over to the client upon completion and clearance of full payment. Rom and Ram will hold the copyright for any samples created.

A. Yes. Your logo will be designed exclusively for your organisation, product or service.